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FAQ
Frequently Asked Questions
Everything you need to know about MyWatchtower and our intelligent access control solutions.
General
What is MyWatchtower?
Who is MyWatchtower built for?
Is MyWatchtower cloud-based?
Can MyWatchtower support multiple sites?
Access Control & Gate Operations
What gate configurations does MyWatchtower support?
What is Mission Control Center?
How does the unstaffed gate solution work?
What are the three unstaffed entry methods?
Are users notified when a visitor arrives?
License Plate Recognition
Does MyWatchtower support license plate recognition?
What happens with unregistered vehicles?
Is LPR available for both staffed and unstaffed gates?
Credential Management
What types of credentials does MyWatchtower support?
How are credentials issued and managed?
Do users, residents, or visitors need a physical access card?
Camera Monitoring
Does MyWatchtower include camera monitoring?
Can camera feeds be cross-referenced with other data?
Incident Reporting
Does MyWatchtower include an incident reporting module?
What information can be captured in an incident report?
How are incidents tracked?
Are stakeholders notified when an incident is reported?
Mobile App
Is there a mobile app?
Can incident reports be created from the mobile app?
User Management & Permissions
How does MyWatchtower handle user access?
What types of user roles are supported?
How do users sign up?
Audit & Compliance
Does MyWatchtower maintain audit logs?
Can audit data be used for compliance or client reporting?
Notifications
What types of notifications does MyWatchtower send?
Can notifications be configured?
Getting Started
How long does it take to deploy MyWatchtower?
How do I request a demo?